Shipping policy
SHIPPING POLICY
At Artistically Imperfect, each piece is made to order. Because your artwork is produced specifically for you, orders require a short production period before shipping.
Processing & Production
Please allow approximately 4–6 business days for order processing and production before shipment.
During especially busy periods, holidays, or unusually high order volume, production may take slightly longer.
Estimated Delivery
Most orders arrive within approximately 8–14 business days from the date of purchase.
Delivery times are estimates and may vary depending on your location, carrier delays, weather, holidays, or other circumstances outside our control.
Tracking
Once your order has shipped, you’ll receive a shipping confirmation email with tracking information when available.
Please allow up to 48 hours for tracking information to begin updating after your shipment leaves production.
Multiple Items
If your order contains multiple items, they may occasionally be produced or shipped separately. If this happens, you may receive more than one package or tracking number.
You will not be charged additional shipping because an order is divided into multiple shipments.
Address Accuracy
Please review your shipping address carefully before completing your order.
If you notice an error, contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the delivery address.
Artistically Imperfect is not responsible for delays or lost packages resulting from an incorrect or incomplete address provided at checkout.
Lost, Delayed, or Missing Packages
If your tracking shows that your package is significantly delayed, please contact us and we’ll help investigate the shipment.
If tracking shows a package as delivered but you cannot locate it, please first check with household members, neighbors, building management, or the carrier, as packages are sometimes delivered to nearby locations.
Damaged or Incorrect Orders
If your artwork arrives damaged, defective, or incorrect, please contact us promptly and include:
- Your order number
- A brief description of the issue
- Clear photos of the item and packaging
We’ll review the issue and work with you to make it right.
Please do not discard damaged packaging until your claim has been resolved, as photos of the packaging may be required.
International Orders
International delivery times may vary depending on destination, customs processing, and local carriers.
Customers are responsible for any customs duties, import taxes, or fees that may be imposed by the destination country unless otherwise stated at checkout.
Shipping Delays
While we do everything possible to provide accurate delivery estimates, shipping and carrier delays can occasionally occur.
Delivery dates are estimates and are not guaranteed.
Questions?
If you have questions about your order or shipment, please contact us through our Contact page and include your order number so we can assist you as quickly as possible.
Free standard shipping on US orders over $150. Shipping rates are based on order subtotal before tax. We currently ship to the United States, Canada, Australia, and select European countries. Tracking is provided for all orders.
Shipping charges for orders under $150 vary by destination, artwork size, and order contents. The applicable shipping options and total cost are shown at checkout before you complete your purchase